Privacy Policy
This page explains how Get Bird (“we”, “us”) collects and uses personal information when you order from us, visit our website, join Bird Rewards, or when marketplace partners such as Uber Eats send us order details so we can prepare and fulfil your food.
Who we are
Get Bird is a café and kitchen in Birdhaven, Johannesburg. Website: https://www.getbird.co.za. Email: hello@getbird.co.za. WhatsApp: +27 81 851 4440.
What we collect
Depending on how you interact with us, we may process:
- Identity and contact details (name, phone, email, delivery address when needed)
- Order details (items, modifiers, special instructions, fulfilment status)
- Payment status needed to fulfil the order (card payments are usually handled by Uber Eats, our online ordering provider, or another payment processor — we receive what we need to prepare and reconcile the order)
- Loyalty / Bird Rewards details if you join (name, mobile, email, birthday for a birthday coffee, stamp progress, wallet card link)
- Website and analytics data (pages viewed, device/browser basics) via tools such as Google Tag Manager as configured on our site
Uber Eats and our POS (Munch)
When you order through Uber Eats, Uber shares order and customer details with us so our kitchen can accept or deny the order and prepare it. We ingest those marketplace orders into our point-of-sale system (Munch) under our Uber developer integration (MunchPOS_Order_Ingestion). We use that data only to run your order and related store operations. This is not Uber Direct; it is marketplace order ingestion for Get Bird.
How we use information
- Take, prepare, deliver or ready-for-pickup, and support your orders
- Operate our till, kitchen tickets, and sales records
- Run Bird Rewards and send your card link when you ask us to
- Send news or offers only if you opted in (you can unsubscribe anytime)
- Improve our website and service, and meet accounting or legal duties
Sharing
We share personal information with service providers who help us run the business (for example Munch POS, Uber Eats as the marketplace, hosting such as Vercel, and analytics as configured). We do not sell your personal information for others’ marketing.
Retention and security
We keep information as long as needed for orders, loyalty, accounting, disputes, and legal requirements, then delete or anonymise it where practical. We use reasonable technical and organisational measures to protect it.
Your rights (POPIA)
Under South African privacy law you may request access to, correction of, or deletion of your personal information, or object to certain processing, subject to legal limits. Contact hello@getbird.co.za.
Children
Our services are not directed at children under 18.
Changes
We may update this page. The effective date above shows the latest version. Continued use of our services after changes means you have seen the updated policy.
Contact
Questions about privacy: hello@getbird.co.za.